Are your staff always telling you they are being run off their feet – we need more staff!  But your franchisor is saying “Cut Labour” Where is the middle ground? How do you as a franchisee know what comment is correct?  Well let me show you a key performance indicator that will help not only show you how busy your staff are, but will also help you to control labour cost.  Sales per Labour Hour (S/LH)  it is your bst friend […]