Great customer service begins with listening to the stories of your customers” – Annette Kirby Isn’t that so true – in today’s summer series we revisit our episode with Annette Kirby  “the beauty of franchising is it takes the guesswork out of what you are doing” – Annette Kirby  “we thought we knew best and didn’t follow the system properly to please our customer, but it is actually very detrimental to the business”– Annette Kirby  “It is really important if […]