Employee management is one of the most frustrating and time-consuming parts of your franchised business.  Being an employer requires you to adhere to workplace legislation.  It is quite in depth and the onus is always on the employer to get it right.  The penalties are staggering. Here are nine ways that the Franchisor helps you, the franchisee, to be an employer. Employee Induction Process – inducting employees into your business is a process that is very detailed and required by […]

Phew it is over, the financial year, but wait, a new one has begun. When I finished my first financial year in business, I felt a sense of achievement. I felt I could really do this franchising gig. I started to rest and relax, but I soon realised that as a franchisee, you had to be on top of your business all the time. You had to know where you had been and where you were going so that you […]

Are your staff always telling you they are being run off their feet – we need more staff!  But your franchisor is saying “Cut Labour” Where is the middle ground? How do you as a franchisee know what comment is correct?  Well let me show you a key performance indicator that will help not only show you how busy your staff are, but will also help you to control labour cost.  Sales per Labour Hour (S/LH)  it is your bst friend […]

When I started my franchisee journey by default I became an employer.  What a learning curve that was.  I had to learn many things and quickly too.  The franchisor did help me with some areas but in other areas it was assumed that I knew what I was doing. I had to learn how to be an employer!   If you thought interviewing was hard, choosing the right employee was one thing but how to offer them the job was […]

When I started my franchisee journey by default I became an employer. What a learning curve that was. I had to learn many things and quickly too. The franchisor did help me with some areas but in other areas it was assumed that I knew what I was doing.If you thought interviewing was hard, choosing the right employee was one thing but how to offer them the job was quite another so I created a “welcome package”. In this package […]

Today is the first day of the school holidays here in Queensland Australia.  As a franchisee here is your opportunity to see your brilliant team in action, a team who builds sales and helps you to get more time to enjoy your holiday period. Here are the seven questions you need to ask yourself whilst packing your bags for the holidays. 1.  Does your team know what sales you want to achieve daily? Be sure your roster has been prepared […]

Upselling easy as 1 – 2 – 3!   High Performance Franchisees always have a team that upsells well.  And what’s more the team doesn’t even realise they are upselling – it is part of the store culture.   Why do you want a team that is good at upselling?  Easy!  It brings in more money.  Your turnover increases without bringing extra people to your counter.  It can be done immediately, today even!  You already have the people coming to […]